5 Trends Reshaping Service Operations
By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]
Time to Value: The Real Measure of ROI for Atlassian
When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting on transformation. The promise is plastered all over Atlassian’s website: better visibility, connected collaboration, and delivery across teams. But between “purchase” and “payoff,” there’s a critical window that determines success or frustration. That window is Time […]
How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management
Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations by Trundl. You can, too. [gap height=”50px”] From Manual Mayhem to Methodical Support Chris Green has heard the stories and seen some of the indicators of the early days of StarCompliance’s client support operations. “Before Jira Service […]